Tip of the Week February 27, 2012
Volume: 2 | Issue: 9

 

Tip: “Orders up for review” - What in tarnations does that mean?

Have you ever noticed a red indicator on the main menu of your BookManager software alerting you of orders being up for review? If so, you may be wondering how it got there, and how to shut it off.

Well folks, this is a kind reminder form BookManager letting you know the review date has been reached for an item. To view these orders, go to #1 Orders and choose I to Index the list. A box will appear with options for viewing the entries – arrow down to Review Dates and hit enter. This will bring up a list of items in order of review date, with the oldest entry listed first. Titles that have passed their review dates will be highlighted in red, and their review date/days will be displayed at the bottom right of the screen [ in red as well.]

As you review each order, you can access the Review Date by selecting Wrev. If you wish to review the order again at a later date, change the review date to that day. If there is no need to review the order again, remove it from this list by setting it to either the current date or to 0 for [zero] days. Receiving the item will also remove the review date.

TIP! This function is also useful when an important new release has been ordered, and you want to be reminded a week before the proposed release date to verify that your order is going to be filled/shipped on time. It will also help you keep tabs on orders placed for upcoming events!

Keep in mind that you may wish to set review dates only for items where it is very important to do so, or else you may find yourself frequently have long lists to review. It is also important to ensure that you clean up the items as you review them by setting new review dates, or by removing them from your list. This will prevent that pesky reminder box of guilt from appearing at the main menu after you have already reviewed the necessary items.

TIP! To print a slip for an order as a reminder, bring that order up in #1 Orders and select P to Print. Select either 1) This single order record or 4) Receiving style special Order slip. Simply choose whether you want to print it on the receipt printer by selecting R, or choose one of your other printers by choosing P for Preview.

 

WebStore Tip: Viewing and Editing the “Contact Us” area on your WebStore

This area is intended to give your customers some basic information about your store. You’ll want to review this area to make sure that the information displayed is current and correct.

First, have a look at the Google map that is displayed. We automatically generate this map for you, and in most cases it accurately displays your store’s location. However, a few times we have seen maps that are wildly inaccurate (like locating stores on a wrong street or even in the middle of a lake or the ocean!). You can correct this by going directly to the Google Maps site and generating a map, then copying the code they provide into the “Google Maps Address Override” option in the Setup à Site Settings area (or, you can call us and we can help with this!)

Next, take a peek at the store contact information that is displayed, and make sure it’s accurate. If there are errors, or the information is incomplete, you’ll need to contact us to correct it, as this is generated from the contact information we have on file for you. You can add and edit your store hours by clicking on the “blue-box-with-a-pencil” editing icon. This will open up an editing window, where you can enter in your store hours (hint: clicking on the Visual Editor button will allow you to simply type in the information, without needing to use HTML tags.)

Finally, you can add additional store information by clicking on the editing icon underneath the store contact area. Again, use the Visual Editor option to easily enter the information and add images (after uploading them) without the need for HTML. Many stores add a logo as well as parking information, a mission statement, a catchphrase, or additional departmental phone extensions.

Delivery Times
When a customer views a title that you do not have in-stock or on-order, an estimated delivery time for that item will be displayed to them. This is generated (under the hood) by looking at which of your preferred PubStock suppliers have the item available for you to order, and then displaying the delivery time you set for that supplier to your customer. It’s important to review these settings in order to avoid disappointing your customers who may want to special order the item from you.

Go into Setup à PubStock setup. You will see a list of PubStock suppliers there. You will want to review the number of days entered in the “Delivery” column for each supplier set as a Favorite or Normal (don’t worry about the Privates and Nevers, as these suppliers are not used to generate online prices or delivery times to your customers.)

It’s important that you are realistic with the delivery times. You want to accurately display the expected delivery time for each supplier (to encourage your customer to order from you) while also leaving a little wiggle room in case of delivery “hiccups.”

A Non-BookManager Stress-Reducing Computer Tip :
Many people fear the jungle of cables and wires that lurks underneath the counter / desk / table where they use their computers (I know I do). When you have to unplug and then re-attach a printer, keyboard or monitor, you are met with a huge tangle of similar looking cables, and figuring out which cable belongs to which piece of hardware leads to teeth gnashing, sneezing, and general chaos (along with phone dropping, cursing, and heavy breathing when we’re on the phone with you trying to resolve a hardware issue!)

One solution we’ve found is to use bread ties (you know, those little square plastic closey-thingies on bread bags) as cable tags. Use a marker and write PRNTR, MNTR, KYBRD etc. on the bread ties, and then put the bread ties on the cables. Ideally you want to tag every single cable under there, so for most hardware, you’ll need to make two (or more) sets of tags, so you can tag the printer power cable (PRTPWR) and the printer USB cable (PRTUSB) individually.

Simple, easy and free. Aaaaaah. I feel better already.