|Tip of the Week||October 30, 2012
Volume: 2 | Issue: 43
Looking for lost orders? We have the reports for you!
So, it's gearing up to that busy time of year - don't worry, we won't mention the big C Holiday until at least Halloween has passed ... Regardless, the time is approaching and you may want to tie up some lose ends and get all your ducks [orders] in a row before giving your undivided attention to what is hopefully everyone's busiest selling season.
To access the variety of orders reports available at your fingertips, hit 0 for Reports and then 4) Orders Reports - the possibilities are endless here, really, so we will just talk about the last three on here, as those will help you deal with anything that hasn't yet arrived and will hopefully help you figure out why!
d) No-show orders now past their cancel date
This report will scan the orders file and insert a CNW [cancel no word] in the status field. You will of course want to address these items and deal with any re-orders you may need to do. This report is linked to a routine you can add in your scheduler: 10 Scan Orders for entries past cancel date. We have Mosaic's scheduled to go every Monday night, so feel free to add this routine to your overnight/weekly events if it isn't already there. You will see two entries in your Reports Directory when you start BookManager up the next day - CANCLORD.TXT and CANCL_SO.TXT - you can print those from here just by arrowing down to each line, and hitting P for Print.
Also, this report is automatically updated as part of the month-end routine, but, we do suggest you schedule it to run on a weekly basis - its an easy and efficient way to stay on top of your orders - so just add it to the Scheduler and let BookManager take care of it! Of course, you can manually update the report at any time, simply by hitting U to Update. And keep in mind, anything that appears on this report will have it's status changed to cancelled and no further reminders will be issued.
e) Slow arrivers (orders not yet received)
Press U to Update and you will see you have a few more options for tweaking the report than the previous one. What's nice about that, is say you have a Puzzle vendor who you always email your orders to, you can just type in their code to get a report just on their orders. Of course, if you want to stay on top of all your vendors, leave that field blank and on you go! So this report will look at orders that were placed on/or before the time period you specified and that haven't had their statuses updated to a BackOrder.
f) S/O slips from no-show orders